Senior Enterprise CSM for AI-Driven Travel & Sustainability

Clarasight; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Clarasight is seeking a Customer Success Manager to drive value realization for enterprise accounts post-implementation. You will guide adoption of AI-enabled Clarasight workflows and act as a trusted partner to senior leaders across finance, travel, sustainability, and operations.

The role owns renewals and expansions, coordinating with Solution Architects, Engineering, Product, Data, and Sales to ensure continued impact.

Qualifications

• The Customer Success Manager is the general manager of their customer portfolio.
• The CSM ensures customers adopt AI-enabled Clarasight workflows.
• Role focuses on enterprise customers with multi-stakeholder teams.

Responsibilities

• Own ongoing customer success for a portfolio of enterprise accounts post-implementation.
• Drive adoption and usage across complex, multi-stakeholder organizations.
• Ensure outcomes across cost management, emissions reduction, and operational efficiency.
• Act as trusted advisor to senior leaders across finance, travel, sustainability, procurement, and operations.
• Communicate realized value through executive-ready narratives and metrics.
• Partner with Solution Architects, Engineers, Product, Data, and Sales to ensure alignment and impact.
• Establish operating rhythms and executive updates positioning Clarasight as a strategic partner.

Job description

Clarasight is seeking a Customer Success Manager to drive value realization for enterprise accounts post-implementation. You will guide adoption of AI-enabled Clarasight workflows and act as a trusted partner to senior leaders across finance, travel, sustainability, and operations.

The role owns renewals and expansions, coordinating with Solution Architects, Engineering, Product, Data, and Sales to ensure continued impact.