Senior Customer Success Manager

Salesloft; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Salesloft is seeking a Senior Customer Success Manager for Enterprise to drive product adoption and retention among strategic customers across the US.

You will own Mutual Success Plans, guide executives, collaborate with product, sales, and services, and deliver QBRs with insights, turning data into strategic recommendations. This role is fully remote within the United States and offers opportunities to influence outcomes at scale.

Responsibilities

• Build Mutual Success Plans aligning Salesloft strategy to the customer’s business objectives.
• Guide customers in prioritizing next steps on a Mutual Success Plan, managing multiple points of contact with each customer.
• Partner with internal teams on tasks and projects that impact the broader team.
• Review trends in customer data and proactively identify focus areas.
• Create impactful QBRs and prioritize data based on insight and the 'so what' for each customer.
• Identify unusual trends in the data and anticipate key follow-up questions from a customer.
• Provide strategic guidance to customers around sales and sales engagement best practices for their use case.
• Lead customer-facing webinars and internal trainings around industry insights and recommendations.
• Lead phone calls and on-site meetings with stakeholders (including C-Level), navigating both positive and more difficult conversations with ease.

Job description

Customer Success Manager, Enterprise

Location: Remote- US

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Salesloft, our Senior Customer Success Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers.

On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will:

• Build custom Mutual Success Plans to align our Salesloft strategy to the customer’s business objectives.
• Effectively guide customers in how to prioritize next steps on a Mutual Success Plan, managing multiple points of contact with each customer.
• Partner with internal teams on tasks and projects that impact the broader team.
• Review trends in customer data and proactively identify focus areas.
• Create impactful QBRs and prioritize data based on insight and the "so what" for each customer.
• Identify unusual trends in the data and anticipate key follow-up questions from a customer.
• Provide strategic guidance to customers around sales and sales engagement best practices for their use case. Champion industry best practices and challenge customers on their approach.
• Lead customer-facing webinars and internal trainings around industry insights and recommendations.
• Lead phone calls and on-site meetings with stakeholders (including C-Level), navigating both positive and more difficult conversations with ease.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to build long‑term, trusted relationships with key executives and influencers. You will own, drive, and affect change for your customers by having an obsessive focus on their outcomes. Daily you’ll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Salesloft. Remember, you are the quarterback of the customer experience and you will have