Senior Partner Solutions Engineer - Americas

Talkdesk; New York (NY); On-site; USD 205,000 - 245,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Uncapped paid time off

14 paid holidays

Uncapped paid sick leave

Job summary

Talkdesk seeks a Sr. Partner Solutions Engineer in New York to drive growth and technical enablement for key partners in the CCaaS sector. This senior role involves designing enablement plans, providing technical leadership, and acting as the primary contact for partners. Candidates must have over 12 years of relevant experience, solid technical skills, and a Bachelor's degree. Benefits include a competitive salary range of $205,000 to $245,000, health insurance, and an uncapped paid time off program.

Qualifications

• 12+ years as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
• Solid experience working with TSB/TSD, service providers, and VARs.
• Hands-on experience with modern Agentic AI technologies.

Responsibilities

• Design and execute enablement plans for partner Solutions Architects.
• Provide technical oversight and guidance to partner sales teams.
• Develop expertise in enterprise integration with CRM and other vendors.

Skills

Technical leadership

Communication

Telephony & Protocol Knowledge

Regional Experience

Applied AI Expertise

Channel Background

Education

Bachelor's degree in Engineering or Computer Science

Job description

Overview

The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving growth and technical enablement of key partners (TSB/TSDs, National Partners, Value-Added Resellers, and System Integrators) across the United States, Canada, and Latin America. This senior individual contributor reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service and Customer Experience Automation practices built around the Talkdesk platform. The role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success.

Key Responsibilities

• Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.
• Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept execution.
• Domain Expertise: Develop and maintain deep domain expertise in the regional partner landscape, understanding current go-to-market strategy, focus areas, and identifying new opportunities for expansion.

Co-selling Support & Technical Leadership

• Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tool integration, and guardrail best practices.
• Customer Engagement: Provide technical oversight, guidance, and direct assistance to partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.
• Solution Demonstration: Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.
• Ecosystem Integration: Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors.

Strategic Contribution & Communication

• Voice of the Partner: Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying partner and customer needs, market trends, and product enhancement requests.
• Market Representation: Represent Talkdesk as a technical expert at regional partner summits, technical events, webinars, and conferences.
• Travel: Ability to travel approximately 35-50% of the time across the US and Canada as required.

Essential Skills & Experience

• Regional Experience: 12+ years as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
• Channel Background: Solid experience working with TSB/TSD, service providers, regional system integrators, national partners, and VARs, with a proven understanding of a channel-centric GTM approach within the US markets.
• Technical Leadership: Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
• Telephony & Protocol Knowledge: Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with call/message processing proxies and session border controllers.
• Applied AI Expertise: Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs (e.g., OpenAI, Google, AWS) for contact center and customer experience automation use cases.
• Communication: Excellent communication, presentation, and whiteboard session skills with an ability to clearly articulate complex technical ideas to highly skilled and experienced partner audiences.
• Education: Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience.

Compensation & Benefits

Pay Range (OTE Pay): $205,000 to $245,000

Other Types of Pay: Eligible for long-term incentives in the form of equity and short-term incentives such as bonus or commission.

Health Insurance: Medical, dental, vision, life and disability insurance, employee assistance program (EAP).

Retirement Benefits: 401(k) plan.

Paid Time Off: Uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: 14 paid holidays each year.

Paid Sick Leave: Uncapped paid time off, subject to manager approval and consistent with business needs.

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

Equal Employment Opportunity Statement

We will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.