Senior Partner Success & Onboarding Lead

OpenKrill; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Benepass is seeking a Senior Partner Success Manager to own the success, implementation, and growth of its strategic partner relationships. You’ll serve as a senior post-sale owner for our partner ecosystem, helping implement innovative workflows and integrations, launch new clients, and create long‑term value for their customers.

You’ll also develop scalable onboarding practices and playbooks across multiple partnership models.

Qualifications

• 5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role.
• Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry.
• Demonstrated success managing strategic external relationships and senior stakeholders.
• Strong experience leading implementations, onboarding programs, or complex cross-functional projects.
• A track record of creating scalable processes, playbooks, templates, and operating practices.

Responsibilities

• Own a portfolio of strategic partners and build trusted relationships with their key stakeholders.
• Develop partner success plans, communication cadences, regular check-ins, and business reviews.
• Understand each partner’s business model, client base, goals, and operating needs.
• Serve as the senior point of contact for partner questions, escalations, planning, and ongoing collaboration.
• Identify opportunities to deepen relationships and increase the value Benepass provides to each partner.
• Own the partner implementation experience from initial handoff through launch and ongoing optimization.
• Define best practices for onboarding different partnership models, including health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and others
• Develop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria.
• Create partner-facing and internal enablement materials that clarify roles, responsibilities, milestones, processes, and escalation paths.
• Establish scalable workflows for partner onboarding, client introductions, implementation support, and post-launch engagement.
• Identify opportunities to standardize, automate, and improve partner onboarding without losing a high-touch experience.
• Coordinate cross-functional implementation workstreams and ensure commitments, risks, dependencies, and decisions are clearly documented.
• Continuously evaluate onboarding performance and refine processes based on partner feedback, client outcomes, and internal learnings.
• Develop and deliver partner training, webinars, workshops, office hours, and other enablement programs.
• Ensure partners understand Benepass’s products, ideal customer profile, implementation process, and value proposition.
• Support smooth handoffs between partner, Sales, Implementation, and Customer Success teams.
• Monitor partner and referred-client performance, including activation, utilization, engagement, retention, satisfaction, and expansion opportunities.
• Conduct regular performance reviews with partners and translate data into clear recommendations and action plans.
• Identify risks early and coordinate timely resolution of partner or client issues.
• Partner with Customer Success to ensure partner-referred clients achieve strong adoption and long-term value.
• Identify opportunities to expand partnerships through additional clients, products, geographies, or benefit programs.
• Act as the voice of the partner internally, surfacing recurring needs, operational issues, product feedback, and market opportunities.
• Influence Product, Operations, Support, and Implementation priorities based on partner and client insights.
• Build and maintain partner playbooks, standard operating procedures, reporting, and documentation.
• Establish clear ownership and communication across teams involved in partner relationships.
• Maintain accurate partner activity, health, opportunities, commitments, and next steps in Benepass’s CRM and internal systems.
• Help shape the operating model and best practices for Benepass’s growing partner ecosystem.
• Partners are knowledgeable, engaged, and confident representing Benepass.
• New partnerships and partner-referred clients move smoothly from introduction through implementation and launch.
• Benepass has clear, repeatable onboarding processes for different partnership models.
• Partner-sourced pipeline, activation, retention, utilization, and expansion improve over time.
• Partner satisfaction and confidence in working with Benepass remain strong as the ecosystem scales.
• Internal teams have clear visibility into partner needs, risks, opportunities, and commitments.
• Partner implementation materials, workflows, and best practices become increasingly standardized and efficient.

Skills

Partner relationship mgmt

Onboarding & onboarding

Strategic planning

Cross-functional collaboration

Data-driven decisions

Executive communication

CRM software

Tools

CRM software

Job description

Benepass is seeking a Senior Partner Success Manager to own the success, implementation, and growth of its strategic partner relationships. You’ll serve as a senior post-sale owner for our partner ecosystem, helping implement innovative workflows and integrations, launch new clients, and create long‑term value for their customers.

You’ll also develop scalable onboarding practices and playbooks across multiple partnership models.