Senior Partner Growth & Success Lead

Aquent; Conshohocken (Montgomery County); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Subsidized health plan

Vision and dental plans

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Performance-based bonus

Job summary

Aquent Talent seeks a Senior Partner Success Manager to lead a portfolio of professional firm partners, optimizing performance and shaping strategic partnerships through data-driven insights.

You will analyze metrics, onboard new partners, evaluate opportunities, and collaborate with intake, operations, legal, and business development to ensure smooth case flow and strong client outcomes. This role offers visibility in a growth-focused environment with competitive benefits.

Qualifications

• Bachelor's degree required, 7+ years in account management, client success, partnerships, or similar roles.
• Experience managing performance metrics and driving outcomes through data.
• Experience working cross-functionally in a fast-paced, growth-focused environment.
• Strong written and verbal communication skills.
• Ability to prioritize effectively and execute with speed.
• Experience in legal, personal injury, or professional services environments (nice-to-have).

Responsibilities

• Manage a portfolio of professional firm partners, developing a deep understanding of their performance and alignment with the service model.
• Analyze key metrics to identify trends, diagnose issues, and drive performance improvements.
• Identify risks or inefficiencies and address them before they escalate.
• Lead onboarding of new partners and communicate the evaluation model, expectations, and processes.
• Evaluate potential new partners based on performance, operations, and client outcomes.
• Serve as primary contact for partners and maintain accountability to performance standards.
• Hold partners accountable through data-driven conversations and corrective actions.
• Collaborate with intake, operations, legal, and business development to ensure smooth case flow and reporting.
• Monitor case progress and partner decision-making to minimize risk.
• Identify and implement process improvements to enhance efficiency and scalability.
• Take ownership of portfolio decisions and escalate when needed.

Skills

Account management

Data-driven decision making

Cross-functional collaboration

Strong communication

Prioritization

Education

Bachelor's degree

Job description

Aquent Talent seeks a Senior Partner Success Manager to lead a portfolio of professional firm partners, optimizing performance and shaping strategic partnerships through data-driven insights.

You will analyze metrics, onboard new partners, evaluate opportunities, and collaborate with intake, operations, legal, and business development to ensure smooth case flow and strong client outcomes. This role offers visibility in a growth-focused environment with competitive benefits.