Senior Partner Delivery & AI Transformation Lead

Senovo Capital Management GmbH; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Parloa in the United States seeks a Sr Partner Delivery Success Manager to own and scale strategic partner relationships with global SI, consulting, and implementation partners, delivering enterprise AI and CX outcomes. This cross-functional role sits at the intersection of partnerships, enterprise delivery, and AI transformation, leading partner success and operational excellence.

You will collaborate with Partner Managers, Account Executives, Solution Engineers, Customer Success, and Product

Qualifications

• 6+ years in enterprise SaaS, consulting, partner management, customer success, or strategic delivery roles.
• Experience with global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations.
• Proven track record managing complex enterprise engagements and delivering measurable customer outcomes through partners.
• Background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations.
• Understanding of enterprise delivery models, SAFe agile or waterfall, and services organizations.
• Ability to navigate cross-functional environments and align internal/external stakeholders.
• Strong executive presence; capable of communicating with partner leadership and customer executives.
• Operational rigor, ownership, and attention to detail; thrives in fast-moving, ambiguous environments.
• Collaborative, proactive, and able to influence without formal authority.
• Comfort balancing strategic relationship management with hands-on execution and problem solving.
• Excellent communication and presentation skills; able to lead executive reviews and complex discussions.
• Exposure to AI, cloud, automation, data platforms, or enterprise tech ecosystems; translate tech to business value.
• Understanding of AI, automation, enterprise software, or CX technologies.

Responsibilities

• Own a portfolio of strategic Parloa partners, driving partner maturity and successful customer delivery outcomes.
• Build trusted relationships with partner executives, practice leads, delivery managers, architects, and stakeholders.
• Advise partners on building and scaling Parloa services, including delivery methodologies and go-to-market motions.
• Guide partners through complex enterprise AI and CX transformation programs with measurable impact.
• Collaborate with Account Executives and Partner Managers to support deals and align delivery strategies.
• Monitor partner-led implementations, identify risks, and drive successful project outcomes.
• Drive governance, success metrics, delivery reviews, and executive business reviews across engagements.
• Ensure alignment between partners and internal Parloa teams (Customer Success, Professional Services, Product, Solution Engineering).
• Advocate for partners while maintaining accountability around delivery quality and customer outcomes.
• Identify opportunities to expand partner initiatives across regions, business units, and enterprise accounts.
• Help evolve Parloa’s Partner Success function with scalable programs, processes, and playbooks.
• Stay current on Parloa’s platform, AI innovation, and enterprise CX trends to guide partners.

Job description

Parloa in the United States seeks a Sr Partner Delivery Success Manager to own and scale strategic partner relationships with global SI, consulting, and implementation partners, delivering enterprise AI and CX outcomes. This cross-functional role sits at the intersection of partnerships, enterprise delivery, and AI transformation, leading partner success and operational excellence.

You will collaborate with Partner Managers, Account Executives, Solution Engineers, Customer Success, and Product