Senior Partner Solutions Engineer: AI & Enterprise CX

Parloa; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

Parloa is seeking a Sr Partner Solution Engineer to accelerate partner success, drive revenue growth, and enable partners to discover, demo, and design AI Agent solutions. You act as a trusted technical advisor, translating Parloa's platform into clear business value, building lasting partner relationships, and guiding pre‑sales from discovery through integration.

This role places you at the center of our partner ecosystem, shaping solution design, enabling high‑quality opportunities, and

Qualifications

• 8+ years of experience in Solutions Engineering or similar pre-sales roles in SaaS/AI/CCaaS
• Strong technical foundation with ability to lead discovery, solution design, and technical validation (POCs, demos, architecture)
• Balance hands-on technical depth with high-level solution storytelling and business value articulation
• Experience in enterprise sales environments aligning technical solutions to commercial outcomes
• Strong communicator across technical audiences and senior business stakeholders
• Proactive, collaborative approach enabling partners, customers, and internal teams
• Experience with technology or services partners in pre-sales or enablement roles (Nice to Have)

Responsibilities

• Enable partners to position, demo, and implement Parloa's platform across diverse customer use cases
• Lead technical discovery and translate business needs into scalable AI agent solutions
• Support POCs, demos, and technical validations to drive deal progression
• Act as a hands-on advisor in designing solution architectures using Parloa's platform, sandbox, and APIs
• Build partner capabilities to independently drive high-quality opportunities
• Partner with Sales and Partnerships to support partner-led and co-sell motions
• Shape solution design to align technical feasibility with customer and commercial goals
• Communicate complex technical concepts clearly across technical and business audiences
• Drive technical win conditions throughout the deal lifecycle
• Build and maintain strong relationships with strategic and emerging partners
• Identify and develop expansion opportunities across use cases, customers, and regions
• Bridge between partners and internal teams (Sales, Product, Customer)
• Develop scalable enablement assets and best practices
• Capture and translate partner and customer feedback into actionable product insights
• Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy
• Collaborate cross-functionally to refine messaging and solution approach
• Contribute to scaling Parloa's partner ecosystem as a core growth channel

Job description

Parloa is seeking a Sr Partner Solution Engineer to accelerate partner success, drive revenue growth, and enable partners to discover, demo, and design AI Agent solutions. You act as a trusted technical advisor, translating Parloa's platform into clear business value, building lasting partner relationships, and guiding pre‑sales from discovery through integration.

This role places you at the center of our partner ecosystem, shaping solution design, enabling high‑quality opportunities, and