Senior Partner Success Leader - AI Growth (Remote)

Convergys; Kentucky; Remote; USD 105,000 - 110,000; Full time

Job summary

Concentrix in the United States seeks a Senior Partner Success Manager (Remote) to own a portfolio of partner-led engagements and drive customer outcomes using AI-enabled solutions. You will oversee adoption, risk, and value realization while coordinating with Sales, Delivery, Product, and Alliances for accountable results.

The ideal candidate has 4+ years in Partner/Customer Success, strong executive communication, and fluency with AI, LLMs, and automation. This is a remote role within the US.

Qualifications

• Required Bachelor's degree or equivalent combination of education and experience.
• 4+ years of experience in Partner Success, Customer Success, Delivery Management, or related fields.
• Experience owning a high-volume portfolio of concurrent customer engagements (10-30) with measurable outcomes.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Own a portfolio of multiple concurrent partner-led engagements with weekly visibility.
• Lead engagement reviews to identify at-risk accounts and drive recovery.
• Drive customer adoption, value realization, and success metrics.
• Collaborate with Sales, Delivery, Product to maximize value and expansions.

Skills

Relationship management

Business acumen

Program management

Customer success

AI/LLMs

Education

Bachelor's degree

Tools

Automation platforms

Job description

Concentrix in the United States seeks a Senior Partner Success Manager (Remote) to own a portfolio of partner-led engagements and drive customer outcomes using AI-enabled solutions. You will oversee adoption, risk, and value realization while coordinating with Sales, Delivery, Product, and Alliances for accountable results.

The ideal candidate has 4+ years in Partner/Customer Success, strong executive communication, and fluency with AI, LLMs, and automation. This is a remote role within the US.