Senior Enterprise AI & CX Transformation Lead

Parloa GmbH; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Parloa GmbH in New York is seeking a Sr Strategic Engagement Manager to lead critical enterprise engagements and drive AI-driven customer experience transformations. You will be at the forefront of shaping how organizations adopt agentic AI, ensuring measurable business impact in a highly strategic role.

With 8+ years in enterprise software or consulting, you must have excellent communication and leadership skills to influence senior stakeholders. This position offers the opportunity to work with top global brands and lead large-scale AI transformations.

Qualifications

• 8+ years of experience in enterprise software, consulting, customer success, or engagement management.
• Proven track record of leading complex enterprise engagements.
• Strong ownership mindset with ability to navigate ambiguity.

Responsibilities

• Lead strategic enterprise engagements end to end, focusing on success plans and KPIs.
• Translate executive-level AI and CX strategies into tangible impact.
• Build strong relationships with senior stakeholders.

Skills

Enterprise software experience

Leadership in complex engagements

AI and automation understanding

Collaboration and teamwork

Data-driven communication

Stakeholder management

Education

Advanced degree (MBA or related field)

Job description

Parloa GmbH in New York is seeking a Sr Strategic Engagement Manager to lead critical enterprise engagements and drive AI-driven customer experience transformations. You will be at the forefront of shaping how organizations adopt agentic AI, ensuring measurable business impact in a highly strategic role.

With 8+ years in enterprise software or consulting, you must have excellent communication and leadership skills to influence senior stakeholders. This position offers the opportunity to work with top global brands and lead large-scale AI transformations.