Senior Packaging Tech Service Specialist

Smurfit Westrock; Fresno (CA); On-site; USD 57,000 - 94,000; Full time

Job summary

Smurfit Westrock seeks a technically skilled professional to provide plant-supported technical expertise, troubleshooting, and collaboration with customers to maximize efficiency in corrugated packaging operations.

The role emphasizes plant and field support, knowledge of packaging equipment, and the ability to translate complex operational needs into practical solutions for customers.

Qualifications

• Minimum 5 years in corrugated manufacturing packaging industry.
• Proficient with Microsoft Office.
• Experience with wraparound case packers, case erectors, tray formers and mandrel forming equipment.
• Strong communication and ability to interact across all levels of the organization.

Responsibilities

• Provide technical support for assigned corporate account(s) and offer plants technical expertise, field support, and troubleshooting to address machinery and operational issues.
• Collaborate with customers and Smurfit Westrock employees at various levels to achieve optimal customer satisfaction.
• Serve as technical SME to educate customers on Smurfit Westrock capabilities and improve operational efficiency.

Skills

Corrugated packaging expertise

Strong communication

Multitasking

Customer relationship management

Tools

Microsoft Office

Wraparound case packers

Case erectors

Tray formers

Mandrel forming equipment

Job description

Smurfit Westrock seeks a technically skilled professional to provide plant-supported technical expertise, troubleshooting, and collaboration with customers to maximize efficiency in corrugated packaging operations.

The role emphasizes plant and field support, knowledge of packaging equipment, and the ability to translate complex operational needs into practical solutions for customers.