Field Service Technician - Packaging Systems Expert

Westrock Company, Inc.; Battle Creek (MI); On-site; USD 66,000 - 109,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision

401k with match

Life insurance

Job summary

Westrock Company, Inc. in Battle Creek, MI is seeking a Field Technician to provide technical support for assigned corporate accounts.

You will act as the technical SME, perform field troubleshooting, and collaborate with customers and Westrock teams to improve operational efficiency. This role requires 80-90% travel, a high school diploma, and 5+ years in corrugated packaging operations; basic electrical knowledge, PLC/schematics literacy, and proficiency with Microsoft Office.

Qualifications

• 5+ years in corrugated manufacturing packaging; machinery/operational experience required.
• Basic knowledge of electricity and electrical components; read blueprints, PLC, and schematics.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
• Travel 80-90% with willingness for overtime and weekends.

Responsibilities

• Provide technical support for assigned corporate accounts and field troubleshoot and analyze machinery issues.
• Collaborate with customers and WestRock teams at multiple levels to improve customer satisfaction and operational efficiency.
• Educate customers on corrugated packaging capabilities and WestRock value.

Skills

Blueprints/PLC knowledge

Education

High School Diploma or GED

Tools

Microsoft Office (Excel/Outlook/PowerPoint)

Wraparound case packers knowledge

Case erectors and tray formers equipment

Job description

Westrock Company, Inc. in Battle Creek, MI is seeking a Field Technician to provide technical support for assigned corporate accounts.

You will act as the technical SME, perform field troubleshooting, and collaborate with customers and Westrock teams to improve operational efficiency. This role requires 80-90% travel, a high school diploma, and 5+ years in corrugated packaging operations; basic electrical knowledge, PLC/schematics literacy, and proficiency with Microsoft Office.