Field Service Technician

Westrock Company, Inc.; Battle Creek (MI); On-site; USD 66,000 - 109,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision

401k with match

Life insurance

Job summary

Westrock Company, Inc. in Battle Creek, MI is seeking a Field Technician to provide technical support for assigned corporate accounts.

You will act as the technical SME, perform field troubleshooting, and collaborate with customers and Westrock teams to improve operational efficiency. This role requires 80-90% travel, a high school diploma, and 5+ years in corrugated packaging operations; basic electrical knowledge, PLC/schematics literacy, and proficiency with Microsoft Office.

Qualifications

• 5+ years in corrugated manufacturing packaging; machinery/operational experience required.
• Basic knowledge of electricity and electrical components; read blueprints, PLC, and schematics.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
• Travel 80-90% with willingness for overtime and weekends.

Responsibilities

• Provide technical support for assigned corporate accounts and field troubleshoot and analyze machinery issues.
• Collaborate with customers and WestRock teams at multiple levels to improve customer satisfaction and operational efficiency.
• Educate customers on corrugated packaging capabilities and WestRock value.

Skills

Blueprints/PLC knowledge

Education

High School Diploma or GED

Tools

Microsoft Office (Excel/Outlook/PowerPoint)

Wraparound case packers knowledge

Case erectors and tray formers equipment

Job description

Field Technician

$65,625 - $109,375 SALARY NON-EXEMPT

80%-90% travel

When in shop M-F 8a-5p

Career Opportunity:

The Technical Services Support Technician will be responsible for providing technical support for assigned corporate account(s) and offering your plants technical expertise, field support, and troubleshooting and analysis to address any machinery and/or operational issues. You will collaborate with top shop and back shop customers and Smurfit Westrock employees at various organizational levels to achieve optimal customer satisfaction. In this role, you will serve as the technical subject matter expert responsible for educating the customer on Smurfit Westrock capabilities to improve their operational efficiency and overall customer relationship.

This position is located at the Battle Creek, MI facility.

How you will impact Smurfit Westrock

• Identify and recommend solutions to resolve product or service requests regarding technical, operational and engineering type of issues that our customers and Smurfit Westrock production facilities may encounter
• Coordinate new customer specification development and specification maintenance utilizing supply chain data
• Conduct scope audits to evaluate customer’s back shop current state and identify operational inefficiencies and cost saving opportunities
• Create contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand WestRock’s value and capabilities
• Work independently as well as in a team and be self-motivated.
• Completing speedy and effective maintenance during plant downtimes and willing to work overtime and possible weekends.
• Meeting response time parameters for repair types, including ensuring that high priority work is completed first.
• Ensure assigned vehicles are appropriately stocked with parts and tools as needed to perform repairs or maintenance tasks.
• Clearly communicate with other employees and build relationships with employees, supervisors/managers, and customers.
• Manage both internal and external customer relationships, providing value-added sales and service support solutions
• Provide consultation and training to customers to educate them on various areas of corrugated packaging capabilities

What you need to succeed

• High School Diploma or GED - required
• 5+ years of experience in the corrugated manufacturing packaging industry; machinery/operational experience - Required
• Must possess basic knowledge of electricity and electrical components; basic computer knowledge, ability to read blueprints, PLC, and schematics, demonstrate the knowledge and ability to employ safe work practices - Required.
• Possess computer skills utilizing Microsoft Office applications (Excel, Outlook, PowerPoint)
• Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipment
• Ability to keep accurate records and present contribution reports to quantify the Smurfit Westrock value to our customers
• Working knowledge of the technical aspects of paper manufacturing, corrugation/conversion, and supply chain considerations
• Knowledge of packaging machines and how they operate with corrugated machinery
• Demonstrated technical and mechanical acumen
• Proven ability to handle multiple competing priorities
• Strong communication skills with ability to adjust communication style and interact across all levels of the organization
• Ability to communicate with customers to ensure alignment and satisfaction and operate with customers' best interests in mind
• Ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
• Travel required

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package to include medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.