Senior Field Service Technician – Packaging Equipment

Smurfit Westrock; Smyrna (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Smurfit Westrock is seeking a Senior Service Technician to install, maintain, troubleshoot, and repair packaging equipment at customer sites across the US. The role requires up to 70–80% travel, with extended assignments, and independent work in dynamic environments to ensure safe, efficient operation.

The technician will diagnose mechanical and electrical issues, perform preventive maintenance, train operators, and document all activities while adhering to safety standards and company service

Qualifications

• 2–5 years of mechanical, maintenance, or field service experience.
• Strong mechanical troubleshooting skills with working knowledge of electrical systems.
• Ability to work independently and manage service activities with minimal supervision.
• Strong customer service and relationship-building skills.
• Solid understanding of OSHA requirements and site-specific safety procedures.
• Effective written and verbal communication skills.
• Moderate proficiency in Microsoft Office and digital reporting systems.
• Ability to travel extensively and adapt to changing customer schedules.
• Valid driver's license and ability to meet travel requirements.

Responsibilities

• Independently install, service, maintain, and troubleshoot Smurfit Westrock equipment.
• Diagnose and resolve mechanical and electrical issues efficiently and accurately.
• Perform machinery audits, preventative maintenance, repairs, and service visits.
• Train customer operators and maintenance personnel on equipment operation and maintenance.
• Clearly communicate repairs performed and provide preventative maintenance recommendations.
• Conduct customer exit reviews to ensure satisfaction and alignment on completed work.
• Complete service reports, customer documentation, signatures, and expense reports accurately and on time.
• Proactively communicate service status, issues, and recommendations to Service Management.

Skills

Mechanical troubleshooting

Independent worker

Customer service

Communication skills

Travel readiness

OSHA knowledge

Job description

Smurfit Westrock is seeking a Senior Service Technician to install, maintain, troubleshoot, and repair packaging equipment at customer sites across the US. The role requires up to 70–80% travel, with extended assignments, and independent work in dynamic environments to ensure safe, efficient operation.

The technician will diagnose mechanical and electrical issues, perform preventive maintenance, train operators, and document all activities while adhering to safety standards and company service