Senior Packaging Premedia Account Lead

RRD Company; Menasha (WI); On-site; USD 66,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Job summary

RRD Company is a leading provider of marketing, packaging, print, and supply chain solutions. The Senior Account Manager-Packaging Premedia role coordinates between clients and prepress production, driving scheduling, cost estimates and asset management to deliver high-quality packaging projects.

With 3-5 years of relevant experience and strong skills in packaging prepress software, you will cultivate customer relationships, manage orders, and optimize workflows across Flexo, Litho, Gravure, Dry

Qualifications

• Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience.
• Demonstrated knowledge of packaging prepress and print specifications for Flexo, Litho, Gravure, Dry Offset & IML print processes.
• Experience with packaging substrate types for Flexo, Litho, Gravure, Dry Offset & IML print processes.
• Strong project management, organizational and time-management skills.
• Experience with software related to packaging prepress (Acrobat, Illustrator, Photoshop and Esko).
• Experience with eCommerce / 3D rendering services and requirements.
• Excellent interpersonal and communication skills; ability to build customer/internal relationships.
• Ability to anticipate needs to increase volume and profitability.
• Ability to problem solve and use sound judgment.

Responsibilities

• Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements.
• Perform order management activities: communicate job info, enter details in OMS, set priorities to meet client expectations.
• Apply knowledge of packaging printing, converting and prepress to production workflows.
• Understand customer business needs to build solid relationships and solve problems.
• Maintain excellent customer relations through proactive communication and monitoring satisfaction.
• Keep customers and production informed of job progress and requests for info or materials.
• Facilitate timely resolution of production-related problems; escalate when necessary.
• Retrieve customer assets and provide asset management / file transfer services.
• Order photopolymer platemaking services from production resources.
• Generate project cost estimates and billing summaries at project completion.
• Coordinate client support for RRD hosted technologies (PM, soft-proofing, DAM).
• Use ethical practices in dealing with customers, employees, vendors, and community.
• Focus on customer retention and loyalty.

Skills

Project management

Organizational skills

Time management

Interpersonal skills

Communication skills

Customer relationships

Problem solving

Anticipate customer needs

Education

Bachelor's degree

Tools

Acrobat

Illustrator

Photoshop

Esko

Job description

RRD Company is a leading provider of marketing, packaging, print, and supply chain solutions. The Senior Account Manager-Packaging Premedia role coordinates between clients and prepress production, driving scheduling, cost estimates and asset management to deliver high-quality packaging projects.

With 3-5 years of relevant experience and strong skills in packaging prepress software, you will cultivate customer relationships, manage orders, and optimize workflows across Flexo, Litho, Gravure, Dry