Senior Account Manager-Packaging Premedia

RR Donnelley & Sons; Fox Crossing (WI); On-site; USD 66,000 - 103,000; Full time

Job summary

RR Donnelley & Sons is seeking a client-facing packaging prepress liaison to manage projects from planning to completion. You will coordinate prepress workflows, schedule production, and maintain strong client relationships to ensure on-time delivery and quality.

The role requires handling order details, leveraging software like Acrobat, Illustrator, Photoshop and Esko, and supporting 3D rendering services. A professional with solid communication and problem-solving skills will thrive.

Qualifications

• Bachelor's degree or equivalent with 3–5 years of relevant work experience
• Experience in packaging prepress and print specs for Flexo, Litho, Gravure, Dry Offset & IML
• Experience with packaging substrates for Flexo, Litho, Gravure, Dry Offset & IML
• Strong project management, organizational and time-management skills
• Experience with packaging prepress software (Acrobat, Illustrator, Photoshop, Esko)
• Experience with eCommerce / 3D rendering services and requirements
• Excellent interpersonal and communication skills, both written and verbal
• Ability to anticipate customer needs to increase volume and profitability
• Ability to problem solve, analyze options, and make sound judgments

Responsibilities

• Liaise between clients and packaging prepress to ensure projects meet scheduling and quality requirements
• Manage orders: communicate details, input into OMS, prioritize tasks
• Apply knowledge of packaging printing and prepress to production workflows
• Build strong customer relationships and facilitate problem-solving
• Maintain proactive customer communications on job progress and requirements
• Coordinate 3D rendering services and asset management
• Order photopolymer platemaking services from production
• Generate project cost estimates and billing summaries at completion
• Support clients for RRD hosted technologies as needed
• Uphold ethical business practices and support customer retention

Skills

Project management

Customer relations

Communication

Problem solving

Time management

Attention to detail

Education

Bachelor's degree in related discipline

Tools

Acrobat

Illustrator

Photoshop

Esko

Job description

Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, pre-production job planning, premedia production scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.

Job Duties & Responsibilities

• Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements.
• Perform order management activity such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations.
• Apply a broad knowledge of packaging printing, converting and prepress to production workflows.
• Apply understanding of customer's business needs to establish solid customer relationships and facilitate problem-solving.
• Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.
• Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required.
• Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary.
• Coordinate 3D rendering services.
• Retrieve customer provided assets and provide asset management and/or file transfer services.
• Order photopolymer platemaking services from production resources.
• Generate customer-facing project cost estimates and billing summaries at project completion.
• Coordinate occasional client support for RRD hosted technologies (project management, soft-proofing and digital asset management).
• Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community.
• Responsible for customer retention and customer loyalty.
• Additional duties as assigned.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Demonstrated knowledge of packaging prepress and print specifications for Flexo, Litho, Gravure, Dry Offset & In Mold Label (IML) print processes.
• Experience working with different packaging substrate types for Flexo, Litho, Gravure, Dry Offset & In Mold Label (IML) print processes.
• Strong project management skills, organizational skills and time-management skills.
• Experience with software associated with packaging prepress (Acrobat, Illustrator, Photoshop and Esko).
• Experience with eCommerce / 3D rendering services and requirements.
• Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships.
• Excellent communication skills, both written and verbal, along with the ability to listen for understanding.
• Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability.
• Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions.

Additional Information

RRD's current salary range for this role is $65,800 to $102,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.