Senior Order Management Specialist – SAP & Key Accounts

G-TECH Services LLC; Midland (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

G-TECH Services LLC is seeking an experienced Customer Order Management / Order Fulfillment professional to support key and complex customer accounts in Midland, MI. You will oversee the order entry and fulfillment process, ensuring accurate processing and adherence to business guidelines.

The role requires 5+ years in order management or related fields, strong problem-solving and communication skills, and proficiency with SAP, Excel, and Outlook.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in a similar role.
• Experience in Order Management, Order Fulfillment, Supply Chain, Customer Service, Sales Operations, or Accounts Receivable.
• Strong problem-solving and communication skills.
• Strong customer service and business process understanding.
• Experience with SAP preferred; approximately 1–2 years of SAP experience is a plus.
• Proficiency with Microsoft Excel and Outlook.

Responsibilities

• Manage the order entry and order fulfillment process for key and high-value customer accounts.
• Review, validate, and process customer orders in accordance with established business processes and guidelines.
• Coordinate with customers and internal teams to ensure timely and accurate order fulfillment.
• Develop strong customer relationships by understanding customer needs and resolving issues effectively.
• Monitor customer requirements and identify appropriate, cost-effective solutions based on business capabilities.
• Maintain service levels and prioritize customer requests based on business needs.
• Support customer accounts across multiple business areas and serve as a knowledgeable resource for assigned accounts.
• Troubleshoot complex order and fulfillment issues and proactively identify opportunities for process improvement.
• Serve as a key resource for relevant systems, tools, and business processes.
• Maintain accurate records and provide effective communication regarding order status, issues, and resolutions.
• Use SAP, Excel, Outlook, and other business systems to support daily activities.

Skills

Order Management

Order Entry

Order Fulfillment

Customer Service

Supply Chain

SAP

Microsoft Excel

Outlook

Account Management

Problem Solving

Customer Relations

Process Improvement

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Outlook

Job description

G-TECH Services LLC is seeking an experienced Customer Order Management / Order Fulfillment professional to support key and complex customer accounts in Midland, MI. You will oversee the order entry and fulfillment process, ensuring accurate processing and adherence to business guidelines.

The role requires 5+ years in order management or related fields, strong problem-solving and communication skills, and proficiency with SAP, Excel, and Outlook.