Customer Service Specialist in Midland

Energy Jobline ZR; Midland (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Flexible/remote work options

401K plan

Competitive pay

Job summary

G-Tech in Midland, MI is seeking a Customer Service Specialist to manage order entry and support complex customer accounts, ensuring accurate processing and adherence to guidelines.

You will build relationships, resolve issues, and support continuous improvement while maintaining high service levels. Proficiency in SAP, Excel, and Outlook, plus a Bachelor's degree and 5 years in similar roles, are expected.

Qualifications

• Bachelor's degree required.
• Minimum 5 years in similar roles.
• 2 years SAP experience preferred.

Responsibilities

• Executes the order entry and manages fulfillment for key accounts with high complexity.
• Review, validate and process order requests in line with guidelines.
• Maintains knowledge of products, services and applications.
• Strengthens customer relationships and gathers market intelligence.
• Coordinates activity at assigned accounts and can manage additional accounts.
• Maintains service levels per business priorities.
• Differentiates customer needs from Dow capabilities and selects best solutions.
• Supports commercial strategies with Dow customers across multiple businesses.
• Acts as focal point for key systems, tools or processes.
• Seeks solutions for complex issues and looks for improvements proactively.

Skills

Problem solving

Communication

Customer service

Business process

Education

Bachelor's degree

Tools

SAP

Excel

Outlook

Job description

Customer service specialist

Midland ,MI

Rate - $24/hr

Manages order entry and fulfillment for complex customer accounts, ensuring accurate processing and compliance with business guidelines. Builds strong customer relationships, supports commercial objectives, resolves customer issues, and delivers cost-effective solutions. Serves as a key resource for systems, processes, and continuous improvement initiatives while maintaining high service levels and customer satisfaction

Responsibilities

• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically key customers, high value and/or margin value centers, or scenarios with a high degree of complexity.
• Review, validate and process order request in compliance with work process / system and business guidelines.
• Maintains a thorough knowledge of the businesses products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts and is able to manage other accounts due to deep knowledge.
• Maintains service levels according to business prioritization.
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.
• Acts as focal point for key systems, tools or business processes.
• Find solutions for more complex matters and looks proactively for improvements.

Qualifications

• Bachelors degree.
• 5 year of working experience in similar roles
• 1 to 2 years of SAP

Your Skills

• Need to have problem solving and communication skills
• Customer Service and business process acumen
• SAP (System knowledge)
• Excel and outlook experience

Company Description

Why work at G-Tech?

G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at G-Tech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay.

G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to , , , , , , , , or status as a protected veteran.

By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.