Senior Order Management Specialist – Q2C (Remote)

Proofpoint; Draper (UT); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing days

Volunteer days

Work from Anywhere option

Job summary

Proofpoint, a global leader in cybersecurity, seeks an Order Management professional in Draper, Utah. You will independently manage complex orders across the Q2C lifecycle, resolve escalations, ensure accuracy, and drive process improvements in a fast-paced environment.

You will partner with Sales, Finance, Legal, RevOps, and Fulfillment to validate requirements, ensure policy alignment, and document SOPs. A bachelor’s degree or equivalent experience is preferred; 4+ years in Order Management or

Qualifications

• 4+ years of experience in Order Management, Sales Ops, or related Q2C functions.
• Experience with CRM and ERP systems, including reporting and data analysis.
• Proven track record of managing complex transactions and resolving escalations.
• Experience in cross-functional, fast-paced environments.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Own and manage complex customer orders end-to-end, ensuring timely and accurate processing.
• Interpret contracts, purchase orders, and deal structures to ensure alignment with policies and systems.
• Resolve order-related issues and escalations with root-cause analysis and prevention.
• Collaborate with Sales, Finance, Legal, RevOps, Fulfillment to validate requirements and optimize workflows.
• Ensure adherence to company policies, compliance standards, and audit requirements.
• Identify process gaps and inefficiencies; recommend and implement improvements.
• Support creation and maintenance of process documentation, SOPs, and training materials.
• Provide guidance and informal mentorship to peers; contribute to team capability building.

Skills

Order management systems

Sales Operations

CRM

ERP

Data analysis

Cross-functional collaboration

Attention to detail

Stakeholder management

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

ERP platforms

Job description

Proofpoint, a global leader in cybersecurity, seeks an Order Management professional in Draper, Utah. You will independently manage complex orders across the Q2C lifecycle, resolve escalations, ensure accuracy, and drive process improvements in a fast-paced environment.

You will partner with Sales, Finance, Legal, RevOps, and Fulfillment to validate requirements, ensure policy alignment, and document SOPs. A bachelor’s degree or equivalent experience is preferred; 4+ years in Order Management or