Customer Care Specialist

Quanterix; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Quanterix is seeking a Customer Service Order Coordinator to support global distribution and sales. You will manage complex orders, ensure accuracy, and facilitate timely delivery, collaborating with logistics and cross-functional teams.

The role requires 2–5 years in customer service, strong attention to detail, and proficiency with Salesforce and ERP systems. A hybrid remote setup and exposure to biopharma tools are noted as preferences.

Qualifications

• 2–5 years of customer service experience.
• Proficient computer literacy and systems navigation.
• Strong attention to detail and organizational skills.
• Effective communication with customers and internal teams.

Responsibilities

• Process orders using ERP Infor Syteline and Salesforce.
• Communicate with customers and coordinate with logistics.
• Maintain compliance with SOPs, SOX, ISO standards.
• Support global distribution and sales.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Computer literacy

Education

Bachelor’s degree

Tools

Salesforce

Infor Syteline

Job description

Role: Customer Service Order Coordinator supporting global distribution and sales at Quanterix. Objectives: manage complex customer orders, ensure accuracy, and facilitate timely delivery.

Responsibilities: process orders using ERP (Infor Syteline) and Salesforce, communicate with customers, coordinate with logistics, and maintain compliance with SOPs, SOX, ISO standards.

Qualifications: 2-5 years' customer service experience, computer literacy, strong attention to detail, organizational skills, and effective communication.

Preferred: Bachelor’s degree, experience with Salesforce and order management.

High-Value: remote/hybrid setup, fast-paced environment, supporting biopharma tools and complex order logistics for consumables, capital equipment, and services, especially within a biotech context.

Collaboration: work closely with commercial, operations, and logistics teams.

Work setup: remote/hybrid; no travel specified.