Order Management - Contractor - L2

Lancesoft; City of Rochester (NY); Sur place; USD 41 000 - 46 000; Plein temps

Résumé du poste

Lancesoft in Rochester, NY is seeking a Senior Associate, Order Management to support our DoD business onsite. You will manage quotes and sales orders, ensuring compliance with export regulations and pricing policies, and collaborate with customers and the Sales Team to meet delivery and contract requirements.

The role involves interpreting government contracts and purchase orders for accurate sales order translation, reviewing Ts&Cs and FAR clauses, and coordinating with internal departments to

Qualifications

• Bachelor's Degree plus 2+ years related experience, or higher degree.
• Graduate degree or equivalent with 0–2 years experience.
• In lieu of a degree, minimum of 6 years related experience.

Responsabilités

• Provide accurate quotes/responses to RFQs in a timely manner.
• Review quotes for accuracy, pricing and lead time.
• Assist program management on large RFQs and proposals.
• Pre-order: obtain delivery quotes from the factory, enter prospects into the CRM system and maintain equipment configuration/quantity in the CRM system.
• Book orders into the Oracle ERP system accurately and in a timely fashion to drive the demand for product and the fulfillment of program requirements.
• Maintain accurate and complete records of order bookings to ensure that all financial transactions related to this activity have the traceability required to support quarterly financial audits.
• Ensure that Operations can fulfill DPAS/government rated orders on time and communicate any delays to the customer.
• Ensure that Operations and Security can properly ship Type-1 equipment without delays.

Connaissances

Customer service

Communication

Organizational skills

Teamwork

Attention to detail

Customer focus

Formation

Bachelor's Degree

Graduate Degree or equivalent

6+ years experience in lieu of degree

Outils

CRM

Oracle

Word

Excel

Adobe Acrobat Pro

Description du poste

Role Order Management L2 Location Rochester, NY (Onsite) Pay Range $30.00/hr. - $33.65/hr. On W2 (Without Benefit) Duration 12 Months (Temp to permanent)

Job Description

We are seeking a Senior Associate, Order Management to support our Department of Defense (DoD) business based in Rochester, NY. The ideal candidate will manage the processing of quotes and sales orders, ensuring compliance with export regulations and pricing policies. This role collaborates with customers and the clients Sales Team to meet delivery and contract requirements and interprets government contracts and purchase orders for accurate sales order translation. The candidate will review Terms and Conditions (Ts&Cs) and Federal Acquisition Regulation (FAR) clauses to ensure legal compliance across quality, payment terms, pricing, delivery, and packaging. They will also work closely with internal departments to ensure orders are processed accurately and mitigate risks of shipment delays due to incomplete order requirements. Administrative duties include managing customer communications and document control on network drives.

Essential Functions

• Provide accurate and timely quotes/responses/proformas to RFQs.
• Review all quotes for accuracy, pricing, and lead time.
• Assist program management on large RFQ's/proposal efforts.
• Pre-order: Obtain delivery quotes from the factory, enter prospects into the CRM system and maintain equipment configuration/quantity in the CRM system.
• Book orders into the Oracle ERP system accurately and in a timely fashion to drive the demand for product and the fulfillment of program requirements.
• Maintain accurate and complete records of order bookings to ensure that all financial transactions related to this activity have the traceability required to support quarterly financial audits.
• Ensure that Operations can fulfill DPAS/government rated orders on time and communicate any delays to the customer.
• Ensure that Operations and Security can properly ship Type-1 equipment without delays.

Qualifications

• Bachelor's Degree and a minimum of 2 years of prior related experience.
• Graduate Degree or equivalent with 0 to 2 years of prior related experience.
• In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills

• Experience with CRM and Oracle a plus.
• Customer Service skills and experience.
• Experience with Word, Excel, and Adobe Acrobat Pro.
• Strong written, oral, and organizational skills.
• Works well within a team and with multiple teams simultaneously.
• Demonstrate excellent organization skills and attention to detail.
• Exhibit customer focus and courtesy amid frequent interruptions.
• Must have good communication skills, commitment to quality, customer focus, strong interpersonal skills, flexibility, and adaptability.
• Must be professional, accessible, flexible to the changing needs of the business, and be a team player.
• Must be able to interact with all levels of management and possess the ability to maintain confidentiality.