Manager, Order Management

Proofpoint; Draper (UT); Hybrid; USD 84,000 - 131,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Global collaboration

Job summary

Proofpoint is seeking a Manager, Order Management for our Draper, UT office to lead the end-to-end Q2C process and scale the Order Management function in a hybrid role.

The role partners with Sales, Finance, Legal, Revenue, and Customer Success to optimize processes, drive automation, and elevate customer experience while building a high-performing team in a fast-growing SaaS environment.

Qualifications

• 5+ years of leadership experience, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function
• Proven success leading teams in a fast-paced, high-growth technology or SaaS environment
• Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls
• Strong knowledge of enterprise business systems and process automation tools, with experience in Salesforce, D365, and related platforms preferred
• Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights
• Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
• Excellent communication, executive presentation, and stakeholder management skills
• Proven ability to balance strategic initiatives with operational execution
• Bachelor's degree in Business, Finance, Management, or a related field required; advanced degree preferred

Responsibilities

• Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
• Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
• Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
• Drive workforce planning and organizational readiness to support business growth and evolving operational requirements
• Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
• Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
• Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
• Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements
• Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
• Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
• Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives
• Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
• Influence strategic decisions affecting Order Management and broader Q2C processes
• Represent the Order Management function in leadership forums, transformation programs, and business planning activities
• Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required
• Establish, monitor, and report on key operational and business performance metrics
• Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
• Develop executive-level reporting and recommendations to support decision-making and organizational priorities
• Ensure documentation, SOPs, policies, and knowledge management assets remain current and scalable

Skills

Leadership experience

Q2C knowledge

Salesforce

Analytical skills

Executive communication

Education

Bachelor's degree in Business, Finance, Management

Advanced degree preferred

Tools

Salesforce

D365

Job description

Draper, UT

Full time

R14866

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold

in how we dream and innovate

Responsive

to feedback, challenges and opportunities

Accountable

for results and best in class outcomes

Visionary

in future focused problem-solving

Exceptional

in execution and impact

The Role

The Manager, Order Management is responsible for leading and scaling the Order Management function, ensuring accurate, compliant, and efficient execution of the Quote-to-Cash (Q2C) process while driving operational excellence across the organization. This role provides strategic and people leadership, overseeing day-to-day operations while developing talent, optimizing processes, and enabling business growth.

The Manager will partner closely with Sales, Finance, Legal, Revenue, Operations, and Customer Success leaders to implement scalable solutions, improve customer experience, and drive continuous process transformation. This role is expected to influence cross-functional initiatives, leverage automation opportunities, and establish a high-performing team culture focused on accountability, innovation, and business outcomes.

Location

This is a hybrid role based in our Draper, UT office 4 days a week.

Key Responsibilities

People Leadership & Talent Development

• Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
• Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
• Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
• Drive workforce planning and organizational readiness to support business growth and evolving operational requirements

Operational Excellence & Governance

• Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
• Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
• Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
• Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements

Strategic Process Improvement

• Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
• Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
• Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives

Cross-Functional Leadership

• Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
• Influence strategic decisions affecting Order Management and broader Q2C processes
• Represent the Order Management function in leadership forums, transformation programs, and business planning activities
• Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required

Performance Management & Reporting

• Establish, monitor, and report on key operational and business performance metrics
• Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
• Develop executive-level reporting and recommendations to support decision-making and organizational priorities
• Ensure documentation, SOPs, policies, and knowledge management assets remain current and scalable

What You Bring

• 5+ years of leadership experience , including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function
• Proven success leading teams in a fast-paced, high-growth technology or SaaS environment
• Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls
• Strong knowledge of enterprise business systems and process automation tools, with experience in Salesforce, D365, and related platforms preferred
• Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights
• Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
• Excellent communication, executive presentation, and stakeholder management skills
• Proven ability to balance strategic initiatives with operational execution
• Bachelor's degree in Business, Finance, Management, or a related field required; advanced degree preferred

#LI-AN2

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail] .

Base Pay Ranges

SF Bay Area, New York City Metro Area:

Base Pay Range: 111,300.00 - 174,900.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 93,300.00 - 146,630.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 83,600.00 - 131,340.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.