Order Management Leader — Q2C & Ops Excellence (Hybrid)

Proofpoint; Draper (UT); Hybrid; USD 84,000 - 131,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Global collaboration

Job summary

Proofpoint is seeking a Manager, Order Management for our Draper, UT office to lead the end-to-end Q2C process and scale the Order Management function in a hybrid role.

The role partners with Sales, Finance, Legal, Revenue, and Customer Success to optimize processes, drive automation, and elevate customer experience while building a high-performing team in a fast-growing SaaS environment.

Qualifications

• 5+ years of leadership experience, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function
• Proven success leading teams in a fast-paced, high-growth technology or SaaS environment
• Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls
• Strong knowledge of enterprise business systems and process automation tools, with experience in Salesforce, D365, and related platforms preferred
• Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights
• Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
• Excellent communication, executive presentation, and stakeholder management skills
• Proven ability to balance strategic initiatives with operational execution
• Bachelor's degree in Business, Finance, Management, or a related field required; advanced degree preferred

Responsibilities

• Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
• Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
• Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
• Drive workforce planning and organizational readiness to support business growth and evolving operational requirements
• Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
• Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
• Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
• Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements
• Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
• Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
• Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives
• Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
• Influence strategic decisions affecting Order Management and broader Q2C processes
• Represent the Order Management function in leadership forums, transformation programs, and business planning activities
• Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required
• Establish, monitor, and report on key operational and business performance metrics
• Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
• Develop executive-level reporting and recommendations to support decision-making and organizational priorities
• Ensure documentation, SOPs, policies, and knowledge management assets remain current and scalable

Skills

Leadership experience

Q2C knowledge

Salesforce

Analytical skills

Executive communication

Education

Bachelor's degree in Business, Finance, Management

Advanced degree preferred

Tools

Salesforce

D365

Job description

Proofpoint is seeking a Manager, Order Management for our Draper, UT office to lead the end-to-end Q2C process and scale the Order Management function in a hybrid role.

The role partners with Sales, Finance, Legal, Revenue, and Customer Success to optimize processes, drive automation, and elevate customer experience while building a high-performing team in a fast-growing SaaS environment.