Senior Order Management Specialist - Customer Experience

Cardinal Health; Carson City (NV); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

Job summary

Cardinal Health is seeking a Customer Order Management professional in Carson City, NV. The role focuses on expediting orders, resolving issues, and coordinating across cross-functional teams to deliver exemplary customer service.

The position requires 2+ years of customer-facing experience, proficiency with multiple systems, and strong written and verbal communication. This is an on-site role with competitive benefits and an hourly wage range of $19.20–$24.75.

Qualifications

• High School Diploma or equivalent preferred.
• 2+ years of customer-facing experience in a fast-paced environment preferred.
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex issues requiring research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer service

Multi-system navigation

Verbal and written communication

Education

High School Diploma

Tools

CRM systems

ERP compatibility

Job description

Cardinal Health is seeking a Customer Order Management professional in Carson City, NV. The role focuses on expediting orders, resolving issues, and coordinating across cross-functional teams to deliver exemplary customer service.

The position requires 2+ years of customer-facing experience, proficiency with multiple systems, and strong written and verbal communication. This is an on-site role with competitive benefits and an hourly wage range of $19.20–$24.75.