Senior Customer Order Resolution Specialist

Cardinal Health; Hagåtña (GU); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account

401k savings plan

Access to wages before pay day with my

Flexible spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Order Management professional to ensure smooth order processing and rapid problem resolution. The role emphasizes liaison work across Operations, Logistics, Pricing, and Sales to address issues and improve the customer experience.

Responsibilities include handling inquiries, processing orders, and coordinating with multiple teams to resolve complex cases promptly. The position offers an inclusive workplace and competitive hourly compensation.

Qualifications

• 2+ years of customer-facing experience in a fast-paced environment.
• Proficient in navigating multiple systems to resolve customer inquiries
• Effective verbal and written communication skills
• Strong interpersonal, critical-thinking, and problem-solving abilities
• Highly organized, detail-oriented, and able to work with urgency

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer-facing experience

Effective communication

Standards adherence

Strong problem-solving

Education

High School Diploma or GED

Tools

CRM systems

Job description

Cardinal Health is seeking a Customer Order Management professional to ensure smooth order processing and rapid problem resolution. The role emphasizes liaison work across Operations, Logistics, Pricing, and Sales to address issues and improve the customer experience.

Responsibilities include handling inquiries, processing orders, and coordinating with multiple teams to resolve complex cases promptly. The position offers an inclusive workplace and competitive hourly compensation.