Senior Customer Order Management Specialist

Cardinal Health; Lincoln (NE); On-site; USD 26,000 - 34,000; Full time

Job summary

Cardinal Health in Lincoln, NE is hiring for a Customer Order Management role to expedite orders and resolve issues across departments.

The position involves handling customer inquiries, processing orders and returns, and coordinating with Operations, Logistics, Pricing, and Sales to ensure timely issue resolution. Cardinal Health offers an inclusive workplace and competitive benefits.

Qualifications

• High School Diploma or equivalent work experience preferred.
• 2+ years of customer-facing experience in fast-paced environments preferred.
• Proficient in navigating multiple systems to resolve inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution.
• Resolve issues from routine to complex with thorough research.
• Process orders, returns, and inquiries.
• Research and coordinate with internal stakeholders for timely resolution.
• Collaborate with Operations, Logistics, Pricing, and Sales to resolve concerns.
• Support sales activities, including goodwill credit submissions within limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Organization

Education

High School diploma

Tools

CRM systems

Job description

Cardinal Health in Lincoln, NE is hiring for a Customer Order Management role to expedite orders and resolve issues across departments.

The position involves handling customer inquiries, processing orders and returns, and coordinating with Operations, Logistics, Pricing, and Sales to ensure timely issue resolution. Cardinal Health offers an inclusive workplace and competitive benefits.