Senior Customer Order & Issue Resolution Specialist

Cardinal Health; Boise (ID); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health is seeking a Customer Order Management professional to support customer orders and problem resolution. You will coordinate with Operations, Logistics, Pricing, and Sales to expeditiously resolve issues while delivering an excellent customer experience.

The role emphasizes strong communication, system navigation, and the ability to handle urgent inquiries across multiple teams. Eligible benefits include comprehensive health plans and a 401(k) savings program.

Qualifications

• 2+ years of customer-facing experience in a fast-paced environment.
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer-facing experience

Communication skills

Problem-solving abilities

Organization/attention to detail

Urgency-driven

Cross-functional collaboration

Research skills

Education

High School Diploma or GED

Job description

Cardinal Health is seeking a Customer Order Management professional to support customer orders and problem resolution. You will coordinate with Operations, Logistics, Pricing, and Sales to expeditiously resolve issues while delivering an excellent customer experience.

The role emphasizes strong communication, system navigation, and the ability to handle urgent inquiries across multiple teams. Eligible benefits include comprehensive health plans and a 401(k) savings program.