Senior Order Management Specialist

Cardinal Health; Cheyenne (WY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

Job summary

Cardinal Health in Cheyenne, WY is seeking a Customer Order Management professional to manage customer concerns from first contact through resolution. You will expedite orders and coordinate with internal teams to ensure timely issue resolution, supporting sales activities and handling escalations with urgency.

The role requires 2+ years in customer-facing roles, strong communication, and the ability to navigate multiple systems.

Qualifications

• 2+ years of customer-facing experience in a fast-paced environment.
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer-facing experience

Communication skills

Research & problem solving

Organizational skills

Cross-functional collaboration

Education

High School Diploma, GED or equivalent

Tools

CRM systems

Job description

Cardinal Health in Cheyenne, WY is seeking a Customer Order Management professional to manage customer concerns from first contact through resolution. You will expedite orders and coordinate with internal teams to ensure timely issue resolution, supporting sales activities and handling escalations with urgency.

The role requires 2+ years in customer-facing roles, strong communication, and the ability to navigate multiple systems.