Senior Customer Order Management Specialist

Cardinal Health; Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Order Management professional in Honolulu, Hawaii to manage customer concerns and expeditiously resolve issues from initial contact to final resolution. You will process orders, coordinate with internal teams, and support sales activities while maintaining exceptional customer experiences.

This role emphasizes strong communication, problem-solving, and the ability to navigate multiple systems in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• 2+ years of customer-facing experience in a fast-paced environment.
• Ability to navigate multiple systems to resolve inquiries.
• Strong verbal and written communication.
• Interpersonal, critical-thinking and problem-solving abilities.
• Organized, detail-oriented and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer service

Communication skills

System navigation

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

Cardinal Health is seeking a Customer Order Management professional in Honolulu, Hawaii to manage customer concerns and expeditiously resolve issues from initial contact to final resolution. You will process orders, coordinate with internal teams, and support sales activities while maintaining exceptional customer experiences.

This role emphasizes strong communication, problem-solving, and the ability to navigate multiple systems in a fast-paced environment.