Senior Order Management & Customer Care Specialist

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

FlexibIe spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking a Customer Order Management professional to manage customer concerns from initial contact through final resolution and to process customer orders and inquiries.

You will coordinate with cross-functional teams to ensure timely issue resolution and maintain an exceptional customer experience. The role requires 2+ years of customer-facing experience, strong communication, and the ability to navigate multiple systems efficiently.

Qualifications

• 2+ years of customer-facing experience in a fast-paced environment.
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer-facing

Communication

Problem-solving

Research

Education

High School Diploma

Job description

Cardinal Health, Inc. is seeking a Customer Order Management professional to manage customer concerns from initial contact through final resolution and to process customer orders and inquiries.

You will coordinate with cross-functional teams to ensure timely issue resolution and maintain an exceptional customer experience. The role requires 2+ years of customer-facing experience, strong communication, and the ability to navigate multiple systems efficiently.