Senior Order Management & Shipping Leader — Remote

Trafilea; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Remote work

Job summary

Trafilea is seeking an senior Operations leader to own and optimize the post-purchase experience across order execution, delivery, and unboxing. You will eliminate friction at scale, improve key KPIs, and drive a global delivery program while leading ERP evolution with NetSuite and Shopify integrations.

You will design packaging and subscription experiences, partner cross-functionally with Demand Planning, Logistics, and Tech teams, and build a high-performance team committed to growth and

Qualifications

• 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments.
• 3+ years leading teams in complex, multi-market operations with full ownership of results.
• Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar).
• Proven track record of improving operational KPIs such as on-time delivery, backorders & partial orders, shipping costs & efficiency, customer experience metrics (NPS).
• Advanced skills in data analysis and process optimization: Excel / Google Sheets (formulas, pivot tables, data analysis).
• Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams.
• Strong understanding of last-mile delivery, carrier management, and international shipping operations.
• Experience leading or collaborating on systems improvements, automations, or ERP implementations.
• English: Intermediate to Advanced (written and spoken).

Responsibilities

• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing.
• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies.
• Drive delivery performance globally, optimizing speed, cost, and customer satisfaction.
• Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase.
• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems.
• Design packaging & subscription experiences that elevate brand perception and retention.
• Build and lead a high-performance team with full ownership of results.

Skills

Operations leadership

Data analysis

Cross-functional collaboration

NPS improvement

Last-mile logistics

Carrier management

Tools

NetSuite

Shopify

Excel

Google Sheets

Job description

Trafilea is seeking an senior Operations leader to own and optimize the post-purchase experience across order execution, delivery, and unboxing. You will eliminate friction at scale, improve key KPIs, and drive a global delivery program while leading ERP evolution with NetSuite and Shopify integrations.

You will design packaging and subscription experiences, partner cross-functionally with Demand Planning, Logistics, and Tech teams, and build a high-performance team committed to growth and