ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER

Trafilea; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Remote work

Job summary

Trafilea is seeking an senior Operations leader to own and optimize the post-purchase experience across order execution, delivery, and unboxing. You will eliminate friction at scale, improve key KPIs, and drive a global delivery program while leading ERP evolution with NetSuite and Shopify integrations.

You will design packaging and subscription experiences, partner cross-functionally with Demand Planning, Logistics, and Tech teams, and build a high-performance team committed to growth and

Qualifications

• 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments.
• 3+ years leading teams in complex, multi-market operations with full ownership of results.
• Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar).
• Proven track record of improving operational KPIs such as on-time delivery, backorders & partial orders, shipping costs & efficiency, customer experience metrics (NPS).
• Advanced skills in data analysis and process optimization: Excel / Google Sheets (formulas, pivot tables, data analysis).
• Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams.
• Strong understanding of last-mile delivery, carrier management, and international shipping operations.
• Experience leading or collaborating on systems improvements, automations, or ERP implementations.
• English: Intermediate to Advanced (written and spoken).

Responsibilities

• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing.
• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies.
• Drive delivery performance globally, optimizing speed, cost, and customer satisfaction.
• Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase.
• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems.
• Design packaging & subscription experiences that elevate brand perception and retention.
• Build and lead a high-performance team with full ownership of results.

Skills

Operations leadership

Data analysis

Cross-functional collaboration

NPS improvement

Last-mile logistics

Carrier management

Tools

NetSuite

Shopify

Excel

Google Sheets

Job description

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

We build and scale our own brands.

We invest in AI and automation like few others in eCom.

We test fast, grow fast, and help you do the same.

Be part of a dynamic, diverse, and talented global team.

100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

You won’t manage processes — you’ll build and optimize them at scale.

• Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing

• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies

• Drive delivery performance globally, optimizing speed, cost, and customer satisfaction

• Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase

• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems

• Design packaging & subscription experiences that elevate brand perception and retention

• Build and lead a high-performance team with full ownership of results

• 7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments

• 3+ years leading teams in complex, multi-market operations with full ownership of results

• Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)

• Proven track record of improving operational KPIs such as:

• On-time delivery

• Backorders & partial orders

• Shipping costs & efficiency

• Customer experience metrics (NPS, detractors)

• Advanced skills in data analysis and process optimization:

• Excel / Google Sheets (formulas, pivot tables, data analysis)

• Ability to turn data into decisions and scalable processes

• Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams

• Strong understanding of last-mile delivery, carrier management, and international shipping operations

• Experience leading or collaborating on systems improvements, automations, or ERP implementations

• English: Intermediate to Advanced (written and spoken)