Senior Order & Fulfillment Lead

WEKA; Campbell (CA); Hybride; USD 120 000 - 150 000; Plein temps

Résumé du poste

WEKA in Campbell, CA is seeking a Senior Order and Fulfillment Manager to own the order lifecycle from entry to shipment confirmation in a hybrid role. You will partner with Sales, Legal, Accounting, and Customer Success to ensure accurate orders and timely fulfillment.

This hands-on role emphasizes process improvement, SLA compliance, and KPI tracking such as order cycle time and on-time delivery. The ideal candidate has a strong background in order management and ERP/SFDC systems.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field (or equivalent experience).
• 5+ years of experience in order management, supply chain, logistics, or a related operations role.
• Strong organizational and multitasking skills.
• Excellent communication and problem‑solving abilities.
• Detail-oriented with a high level of accuracy in data management.
• Proficiency with Customer Relationship Management software (i.e. SFDC), ERP software (i.e. SAP, Oracle, NetSuite), and Microsoft Excel is a plus.

Responsabilités

• Oversee the order lifecycle - entry, processing, fulfillment and shipment confirmation.
• Monitor order status and proactively resolve delays, discrepancies or fulfillment issues.
• Communicate with internal customers regarding order status, changes or issues.
• Handle escalated order issues, entitlement and exceptions to ensure customer satisfaction.
• Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).
• Coordinate with Suppliers to ensure accurate and on‑time shipments.
• Develop and implement processes to improve order accuracy, fulfillment speed, and overall operational efficiency.
• Monitor key performance indicators (KPIs) such as order cycle time, shipment lead time, shipping accuracy, on‑time delivery rate.
• Collaborate with Finance, Product Management, Professional Services, Deals Desk and Sales Teams

Connaissances

Organizational & multitasking

Communication & problem-solving

Data accuracy & attention to detail

Adaptability in fast-paced env

Formation

Bachelor’s degree in Business or related field

Outils

SFDC (Salesforce)

SAP

Oracle

NetSuite

Microsoft Excel

Description du poste

WEKA in Campbell, CA is seeking a Senior Order and Fulfillment Manager to own the order lifecycle from entry to shipment confirmation in a hybrid role. You will partner with Sales, Legal, Accounting, and Customer Success to ensure accurate orders and timely fulfillment.

This hands-on role emphasizes process improvement, SLA compliance, and KPI tracking such as order cycle time and on-time delivery. The ideal candidate has a strong background in order management and ERP/SFDC systems.