Logistics & Fulfillment Ops Leader

SETactive; Beverly Hills (CA); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

SET Active is seeking a Senior Logistics Manager to own end-to-end logistics, 3PL relationships, fulfillment, and inventory operations. You will ensure inventory flows from factories to our warehouse and then to customers, coordinating with Production, Planning, Customer Service, Marketing, and Operations to meet on-time delivery and accurate shipments.

The ideal candidate will be highly detailed, thrive in a fast-paced environment, and take ownership by anticipating risks, communicating

Qualifikationen

• 4–6+ years of experience in logistics, supply chain, or operations within apparel/fashion/retail or high-growth DTC brands.
• Experience managing third-party logistics providers and holding external partners accountable to KPIs and SLAs.
• Strong understanding of domestic and international freight, air/ocean transportation, customs, and warehouse receiving.
• Experience managing inventory and order fulfillment across multiple sales channels.
• Familiarity with Shopify and warehouse/order management systems; SCALE is a plus.
• Strong analytical skills with experience on operational reports and KPIs.

Aufgaben

• Own the day-to-day relationship with our 3PL and ensure accountability across receiving, inventory accuracy, order fulfillment, and shipping performance.
• Monitor daily order fulfillment and resolve aging orders, delays, backorders, and discrepancies.
• Establish and report on KPIs: fulfillment timelines, shipping SLAs, receiving, order accuracy, and inventory accuracy.
• Plan with internal teams and 3PL for product launches, promotions, and high-volume periods.
• Provide regular leadership reports on fulfillment performance and risks.
• Manage escalations, investigate discrepancies, and drive quick resolutions.
• Coordinate inventory movements, cycle counts, and warehouse projects to maintain accuracy across systems.
• Oversee fulfillment for DTC, retail, wholesale, influencer gifting, and special projects.
• Collaborate with Customer Service and Marketing to address issues affecting customers.

Kenntnisse

Logistics management

Cross-functional collaboration

Problem solving

Attention to detail

Communication skills

Tools

Shopify

SCALE

Warehouse management systems

Order management systems

Jobbeschreibung

SET Active is seeking a Senior Logistics Manager to own end-to-end logistics, 3PL relationships, fulfillment, and inventory operations. You will ensure inventory flows from factories to our warehouse and then to customers, coordinating with Production, Planning, Customer Service, Marketing, and Operations to meet on-time delivery and accurate shipments.

The ideal candidate will be highly detailed, thrive in a fast-paced environment, and take ownership by anticipating risks, communicating