On-Site Customer Sales & Support Specialist

Trane Technologies; Jacksonville (FL); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Fertility coverage

Adoption assistance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Jacksonville, FL, seeks an Inside Sales/Customer Support role to provide exceptional customer service, manage quotes and orders, and drive sales for Parts and Supply offerings. You will interact with customers in person and over the phone, delivering accurate fulfillment and identifying cross-sell opportunities.

The position emphasizes building relationships, product knowledge, and a readiness to work overtime as needed, with a strong focus on customer satisfaction and

Qualifications

• HS diploma or GED required.
• Inside sales or related experience in a fast-paced, customer-focused environment.
• Strong customer service and relationship-building skills.
• Ability to handle inquiries, quotes, and order processing with accuracy.

Responsibilities

• Provide support to customers and find best method to resolve problems to ensure satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries regarding Parts and Supply offerings to ensure satisfaction and future sales.
• Keep current on knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers on the phone and in person.
• Execute quote and order management with high accuracy to expedite fulfillment and timely delivery.
• Assist with warehouse/inventory management as needed.
• Flexibility to work overtime/weekends as required.

Skills

Inside sales experience

Customer service

Relationship building

Problem solving

Education

HS Diploma or GED

Job description

Trane Technologies in Jacksonville, FL, seeks an Inside Sales/Customer Support role to provide exceptional customer service, manage quotes and orders, and drive sales for Parts and Supply offerings. You will interact with customers in person and over the phone, delivering accurate fulfillment and identifying cross-sell opportunities.

The position emphasizes building relationships, product knowledge, and a readiness to work overtime as needed, with a strong focus on customer satisfaction and