Hybrid Customer Support & Sales Specialist

Trane Technologies; Chesapeake (VA); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies is seeking a Customer Specialist to serve as a trusted advisor, handling quotes, orders, and inquiries while supporting Account Managers and multiple store locations. The role requires regular onsite presence and strong customer-service skills to drive store productivity and sales growth.

Open to candidates in nearby locations; the position offers comprehensive Thrive at Work benefits, including health coverage and 401K matching, with a commitment to safety and quality service.

Qualifications

• High school diploma or GED required; 2+ years in inside sales, retail, or related experience.
• HVAC or mechanical background preferred.
• Strong customer-service, sales, and relationship-building skills.
• High energy and teamwork orientation; proficient with Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.

Skills

Customer service

Sales

Relationship building

Microsoft Office

Teamwork

Communication

Education

High school diploma or GED

Job description

Trane Technologies is seeking a Customer Specialist to serve as a trusted advisor, handling quotes, orders, and inquiries while supporting Account Managers and multiple store locations. The role requires regular onsite presence and strong customer-service skills to drive store productivity and sales growth.

Open to candidates in nearby locations; the position offers comprehensive Thrive at Work benefits, including health coverage and 401K matching, with a commitment to safety and quality service.