Senior Optical Leader & Customer Experience Coach

Warby Parker; Springfield (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Paid holidays

Vacation days per year

401(k) retirement savings plan

Parental leave (non-birthing parents)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking an Optical Supervisor to join our team of in-house optical professionals. You will rely on your optical prowess, product expertise, and friendly demeanor to create exceptional customer experiences in a fast-paced retail setting.

You will lead the Optical team, mentor apprentices, and help maintain store operations while ensuring accuracy in measurements and eyewear fitting. This role involves both customer-facing duties and supervisory responsibilities.

Qualifications

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
• Lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify great service.

Skills

Licensed dispensing optician

ABO-certified optician

Leadership / supervision

Job description

Warby Parker is seeking an Optical Supervisor to join our team of in-house optical professionals. You will rely on your optical prowess, product expertise, and friendly demeanor to create exceptional customer experiences in a fast-paced retail setting.

You will lead the Optical team, mentor apprentices, and help maintain store operations while ensuring accuracy in measurements and eyewear fitting. This role involves both customer-facing duties and supervisory responsibilities.