Senior Ops Supervisor

Jobtailor; College Station (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor is seeking a Plasma Center Operations Supervisor to lead donor operations, manage staff, and ensure regulatory compliance in a fast-paced center. The role emphasizes phlebotomy expertise, process integrity, and team coaching to achieve throughput, quality, and productivity targets.

The position requires multiple certifications (phlebotomy, donor center, plasma processing, CPR) and about six years of related experience in a regulated plasma environment.

Qualifications

• High school diploma or GED required.
• Phlebotomist, Donor Center Technician, Plasma Processor and Designated Trainer certifications required.
• CPR certification required.
• Typically 6 years of related experience in phlebotomy, donor processing, and plasma processing.
• Ability to understand, explain, and follow SOPs and protocols.
• Ability to work in a highly regulated, high-volume medical environment.

Responsibilities

• Act as leader in the Center Manager's absence when assigned.
• Oversee donor operations and supervise staff during shifts.
• Coordinate staffing, break schedules, and team coaching.
• Create schedules to accommodate donor cycles.
• Maintain compliance with FDA SOPs, OSHA, CLIA, CGMP and company procedures.
• Monitor donor flow and address delays or service issues.
• Submit timely and accurate reports and assist with donor center finances.
• Participate in onboarding, training, and cross-training staff.
• Promote safety, teamwork, and accountability.

Skills

Phlebotomy

Donor Processing

Plasma Processing

SOP Understanding

Inventory Management

Operational Planning

Documentation Accuracy

Quality Assurance

Team Coaching

Equipment Maintenance

Education

High School Diploma or GED

Phlebotomist Certification

Donor Center Technician Certification

Plasma Processor Certification

Designated Trainer Certification

CPR Certification

Job description

• Serve as acting leader in the Center Manager's absence when assigned
• Perform any/all tasks within the plasma center, including production employee duties and donor-flow supervision
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
• Coordinate staffing, task assignments, break schedules, and team coaching
• Create employee schedules to accommodate donor cycles
• Determine and adjust inventory levels; compile and submit vendor orders
• Inform the Center Manager of center irregularities and provide corrective action plans
• Execute daily operational plans to achieve donor throughput, quality, and productivity targets
• Partner with the Center Manager and Quality team to resolve deviations and operational concerns
• Monitor donor flow and address delays or service issues
• Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
• Supervise donor selection, plasma collection, and manufacturing records
• Ensure accurate and thorough documentation
• Maintain facility cleanliness and equipment condition
• Submit timely and accurate reports
• Assist with control of center donor funds
• Participate in onboarding, training, and cross-training staff
• Communicate with other service areas to ensure documentation and quality
• Promote safety, teamwork, and accountability
• Report unsafe situations or conditions
• May be trained to repair plasma center equipment
• Assist the Center Manager with tasks supporting company objectives

Requirements

• High school diploma or GED
• Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
• CPR Certified
• Typically 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
• Demonstrated proficiency handling difficult situations
• Proficient in speaking and writing English, with legible handwriting
• Where applicable, bilingual skills
• Ability to understand, explain, and follow SOPs and protocols
• Ability to work flexible schedules to meet business needs
• Ability to work in a highly regulated, operations-intensive, high-volume medical business
• Ability to meet the listed physical and occupational demands
• Directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements

Core Competencies

Demonstrates expertise in donor operations management, including phlebotomy, donor processing, and compliance with regulatory standards. Capable of effective team leadership, scheduling, and operational planning to enhance productivity and quality in a high-volume medical environment.

Highest-signal resume keywords

• Phlebotomy Certification
• Donor Center Technician Certification
• Plasma Processing Certification
• CPR Certification
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Phlebotomy
• Donor Processing
• Plasma Processing
• SOP Understanding
• Inventory Management
• Operational Planning
• Documentation Accuracy
• Quality Assurance
• Team Coaching
• Equipment Maintenance

Soft Skills

• Communication
• Problem-Solving
• Teamwork
• Accountability
• Adaptability

Certifications & Qualifications

• Phlebotomist Certification
• Donor Center Technician Certification
• Plasma Processor Certification
• Designated Trainer Certification
• CPR Certification

Industry Keywords

• FDA-approved SOPs
• OSHA
• CLIA
• CGMP
• High-Volume Medical Business