Senior Ops Leader: Lean, People & Performance

Amazon Inc.; Fontana (CA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Fontana, CA seeks a Sr. Operations Manager to lead a team of Operations and Area Managers at the Fulfillment Center. You will drive budget adherence, talent development, and site performance while balancing operational excellence with people growth.

This role requires a strategic leader who delivers results across inbound/outbound operations, ensures safety and quality, and fosters leadership strength within the facility.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years direct management experience in manufacturing, production or distribution.
• Prior experience with performance metrics, process improvement and Lean techniques.

Responsibilities

• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency.
• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience.
• Sets and clarifies requirements and expectations for Operations and Area Managers; measures performance and provides feedback.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, and turning them into improvement plans.
• Ensures best practices are shared across all departments, shifts and network.
• Works with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources for projects.

Skills

Leadership

Lean methodologies

Performance metrics

Change management

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

MBA preferred

Job description

Amazon.com Services LLC in Fontana, CA seeks a Sr. Operations Manager to lead a team of Operations and Area Managers at the Fulfillment Center. You will drive budget adherence, talent development, and site performance while balancing operational excellence with people growth.

This role requires a strategic leader who delivers results across inbound/outbound operations, ensures safety and quality, and fosters leadership strength within the facility.