Senior Ops Admin — Night Shift (Dock/QA & Support)

Federal Express Corporation; Orlando (FL); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking an organized Dock Quality Assurance professional to support hub and station operations, including linehaul, QA and customer service. You will assist with data entry, reporting and issue resolution to keep deliveries on time.

The role requires a high school diploma and at least four years in customer service or clerical work, with preference for dock operations experience. Strong MS Office and attention to detail are essential.

Qualifications

• Proficiency in typing, data entry and basic office software.
• Excellent customer service and communication skills.
• Strong time management and multitasking abilities.

Responsibilities

• Provides clerical support to management and operational functions.
• Receives and addresses customer inquiries and issues.
• Reviews data in systems and prepares reports for management.
• Enters DOT-related documents and maintains logs.
• Tracks metrics and assists with QA/loss prevention tasks.
• Performs other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an organized Dock Quality Assurance professional to support hub and station operations, including linehaul, QA and customer service. You will assist with data entry, reporting and issue resolution to keep deliveries on time.

The role requires a high school diploma and at least four years in customer service or clerical work, with preference for dock operations experience. Strong MS Office and attention to detail are essential.