Senior Ops Admin & Customer Solutions

Jobtome; Zionsville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul, quality assurance and customer service. The role involves processing data, resolving customer inquiries, and aiding in loss prevention and audit activities.

The position requires a High School Diploma or GED and at least four years of customer service or clerical experience.

Qualifications

• General business skills such as typing and data entry; ability to use phone, copier, and fax.
• Proficiency with Microsoft Office and web-based applications.
• Customer service skills to respond to inquiries professionally.
• Strong time management and multitasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in systems to support functional areas; compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues; escalate as needed.
• Assists with audit data retrieval and document preparation for BCSA reviews.
• Support quality assurance/loss prevention by researching missing packages and improving delivery.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul, quality assurance and customer service. The role involves processing data, resolving customer inquiries, and aiding in loss prevention and audit activities.

The position requires a High School Diploma or GED and at least four years of customer service or clerical experience.