Senior Operations Administrator: Logistics & Customer Care

FedEx Corporation; Hagerstown (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations. You will handle administrative tasks, respond to customer inquiries and assist with data entry to keep processes running smoothly.

The role emphasizes timely handling of damaged or misaddressed packages, coordination with linehaul and quality assurance teams, and maintaining accurate records for audit and reporting purposes.

Qualifications

• Basic clerical skills including typing, data entry and document handling.
• Proficiency with Microsoft Office and web-based applications.
• Strong customer service orientation to respond to inquiries professionally.

Responsibilities

• Provide clerical support to management and operations such as photocopying, filing, faxing, emailing and answering phones.
• Review, research and/or enter data in systems to support functional areas.
• Compile data and prepare regular and ad-hoc reports for management.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a detail-oriented clerical professional to support hub and station operations. You will handle administrative tasks, respond to customer inquiries and assist with data entry to keep processes running smoothly.

The role emphasizes timely handling of damaged or misaddressed packages, coordination with linehaul and quality assurance teams, and maintaining accurate records for audit and reporting purposes.