Regional Operations Tech Lead

Verra Mobility Corporation

Mesa (AZ)

On-site

USD 85,000 - 110,000

Full time

2 days ago

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Job summary

Verra Mobility Corporation seeks a Lead Operations Technician to oversee technical operations regionally. The role provides advanced guidance, liaises with cross-functional teams, and ensures service quality while managing remote support and roadside monitoring systems.

The ideal candidate has IT/CS education or equivalent experience, strong data and network troubleshooting skills, and Salesforce/Power BI style tools proficiency. Equal opportunity employer; on-site in Mesa, AZ.

Qualifications

Bachelor or Associate degree in IT/CS or related field with 2 years of relevant experience.
Preferred Agile Scrum Certification (Scrum Master, Product Owner or Fundamentals).
Preferred scripting or programming experience in PowerShell, Visual Basic, or Python.
Strong troubleshooting in computing, data, and network domains.
Experience interpreting data to determine actions and managing multiple priorities.
Advanced Microsoft Office suite and Power BI Pro/Visio/Outlook skills.

Responsibilities

Provide advanced technical guidance and leadership within the region.
Coordinate with operations, Account Managers, and Customer Service Specialists to address client needs and maintain service quality.
Manage remote support and roadside monitoring systems to meet SLAs.
Keep projects on schedule and promote improvements and a positive work environment.