Regional Operations Tech Lead — SLA & Remote Support

American Traffic Solutions; Mesa (AZ); Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

The Lead Operations Technician at Verra Mobility oversees regional technical operations, guiding the team to meet service quality standards and client needs. This role coordinates with Account Managers and Customer Service Specialists while managing remote support and roadside monitoring systems.

They ensure SLAs are consistently met, road-side equipment runs optimally, and projects stay on schedule, driving improvements and maintaining a positive, efficient work environment.

Qualificações

• Bachelor’s or Associate degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Experience in accurately and reliably interpreting data for determining appropriate action.
• Experience in managing multiple priorities.
• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
• Successful completion of the Nlets fingerprinting background assessment

Responsabilidades

• Oversee regional technical operations and provide guidance to the operations team, Account Managers, and Customer Service Specialists.
• Coordinate with internal teams to address client needs and uphold service quality.
• Manage remote support and roadside monitoring systems to ensure SLAs are met and systems function optimally.
• Help ensure projects stay on schedule and drive improvements in processes and environment.

Conhecimentos

Remote Troubleshooting

Data troubleshooting

Network troubleshooting

Data management

Data interpretation

Multi-tasking

Power BI Pro

Visio

Outlook

Excel

Word

PowerPoint

Agile Scrum Certification

PowerShell

Python

Visual Basic

Formação académica

Bachelor’s or Associate degree in IT/CS or related field

Ferramentas

PowerShell

Python

Visual Basic

Power BI Pro

Visio

Outlook

Word

Excel

PowerPoint

Descrição da oferta de emprego

The Lead Operations Technician at Verra Mobility oversees regional technical operations, guiding the team to meet service quality standards and client needs. This role coordinates with Account Managers and Customer Service Specialists while managing remote support and roadside monitoring systems.

They ensure SLAs are consistently met, road-side equipment runs optimally, and projects stay on schedule, driving improvements and maintaining a positive, efficient work environment.