Remote Ops Technician: 24/7 Network Uptime

Verra Mobility Corporation; Mesa (AZ); In loco; USD 28.000 - 41.000; Tempo pieno

Descrizione del lavoro

Verra Mobility Corporation is seeking an Operations Technician to support the Regional Operations team across the United States and parts of Canada. You will monitor roadside network devices, perform remote troubleshooting, and help ensure uptime and peak efficiency for clients.

Responsibilities include adhering to SLAs, maintaining records, coordinating with support teams, and contributing to planning sessions.

Competenze

• Bachelor’s or Associate’s degree in IT, CS or related field, or 2 years’ operations/remot e troubleshooting experience.
• Experience with Agile Scrum Certification preferred (Scrum Master/PO/Fundamentals).
• Scripting knowledge in PowerShell, Visual Basic or Python.
• Demonstrated knowledge of computing and data troubleshooting.
• Knowledge of network and remote system troubleshooting.
• Experience interpreting data to take action.
• MS Office suite incl. Power BI Pro, Visio, Outlook is a plus.

Mansioni

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Communicate effectively with advisors to resolve discrepancies or issues.
• Coordinate with VCC Support teams for remote verifications, downtime reporting, and ticket tracking.

Conoscenze

Remote troubleshooting

Multi-tasking

Communication

Problem solving

Team collaboration

Formazione

Bachelor’s/Associate degree in IT/CS

2 years experience in Operations

Strumenti

PowerShell

Visual Basic

Python

Descrizione del lavoro

Verra Mobility Corporation is seeking an Operations Technician to support the Regional Operations team across the United States and parts of Canada. You will monitor roadside network devices, perform remote troubleshooting, and help ensure uptime and peak efficiency for clients.

Responsibilities include adhering to SLAs, maintaining records, coordinating with support teams, and contributing to planning sessions.