Senior Operations Planning Specialist — Hybrid

Hyundai Capital America; Irvine (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid onsite

Vehicle allowance

Health coverage

HSA contributions

401(k) matching

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America in Irvine, CA is seeking a Sr. HCI Operations Planning Associate to oversee operational support for service contracts and related programs.

You will coordinate contract originations, claims, billing, onboarding, and reporting, working with OEMs, dealers, and internal teams to ensure service levels and process efficiency. You will analyze operational metrics, prepare dashboards, and participate in system enhancements and continuous improvement initiatives, fostering

Qualifications

• 4–6 years in business operations or related field.
• Experience coordinating operational activities with business/technical teams.
• Experience with contract originations, claims, billing or reporting.
• Ability to prepare reports and dashboards for decision-making.
• Proficiency with Excel and MS Office; Tableau/Power BI preferred.
• Degree in business or related field; PM/Lean training preferred.

Responsibilities

• Coordinate day-to-day operational activities for programs and stakeholders.
• Monitor service delivery and adherence to established service levels.
• Research operational, system, data, reporting, billing issues; coordinate resolution.
• Prepare reports, dashboards, and presentations for leadership.
• Support system enhancements and cross-functional projects.
• Maintain documentation and process controls.

Skills

Operations planning

Business analysis

Project support

Data reporting

Stakeholder coordination

Education

Bachelor's degree

Tools

Tableau

Power BI

OBIEE

Salesforce

Jira

Confluence

SQL

Job description

Hyundai Capital America in Irvine, CA is seeking a Sr. HCI Operations Planning Associate to oversee operational support for service contracts and related programs.

You will coordinate contract originations, claims, billing, onboarding, and reporting, working with OEMs, dealers, and internal teams to ensure service levels and process efficiency. You will analyze operational metrics, prepare dashboards, and participate in system enhancements and continuous improvement initiatives, fostering