Vice President of Operations

CTDI Careers; West Chester (Chester County); On-site; USD 180,000 - 280,000; Full time

Job summary

CTDI is seeking a senior executive to lead a multi-customer division with over $150M in annual revenue. This role carries full P&L ownership and oversees 10+ facilities and more than 1,000 employees, supporting domestic and global customers.

You will drive operational excellence, financial performance, customer satisfaction, talent development, and strategic growth, serving as an executive sponsor to key accounts and partnering with sales and business development to seize growth opportunities.

Qualifications

• 15+ years of progressive leadership experience, including senior executive or general management roles.
• Proven success managing large, multi-site operations with P&L ownership.

Responsibilities

• Own full P&L responsibility for the division, including revenue growth, cost management, profitability, and capital planning.
• Develop and execute annual operating plans, budgets, and long-range forecasts.
• Drive disciplined financial governance, KPI management, and continuous improvement.
• Ensure strong controls, compliance, and risk management across locations.

Skills

P&L ownership

Multi-site operations

Executive leadership

Strategic planning

Relationship management

Education

Bachelor's degree

MBA preferred

Job description

Locations

Showing 1 location Corporate Headquarters
1373 Enterprise Drive
West Chester, PA 19380, USA
Corporate Headquarters
1373 Enterprise Drive
West Chester, PA 19380, USA
+0 more locations
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• On-site
• Full-Time
• Requisition #: VICEP004167

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Position Summary

A senior executive leader responsible for the overall performance, growth, and strategic direction of a multi-customer division generating over $150M in annual revenue. This role has full profit and loss (P&L) ownership and leads operations across approximately 10+ facilities with more than 1,000 employees, supporting both domestic and global customers.

This role is accountable for operational excellence, financial performance, customer satisfaction, talent development, and strategic growth. This leader serves as a key executive interface with major customers, internal leadership, and external partners, while also supporting business development and long-term strategic initiatives.

Key Responsibilities – P&L and Financial Leadership

• Own full P&L responsibility for the division, including revenue growth, cost management, profitability performance, and capital planning.
• Develop and execute annual operating plans, budgets, and long-range financial forecasts.
• Drive disciplined financial governance, KPI management, and continuous improvement initiatives.
• Ensure strong controls, compliance, and risk management across all locations.

Operational Leadership

• Lead and optimize end-to-end operations across multiple facilities, ensuring consistency, scalability, and operational excellence.
• Establish and drive performance standards related to productivity, quality, safety, delivery, and cost.
• Champion continuous improvement methodologies (Lean, Six Sigma, operational excellence frameworks).
• Partner with functional leaders to align execution with strategy.

Customer and Executive Relationship Management

• Serve as the executive sponsor for key customer accounts, including global and strategic customers.
• Build and maintain strong, trusted relationships with customer executives and decision-makers.
• Lead executive-level customer reviews, contract discussions, and issue resolution.
• Drive KPI performance and service delivery excellence across all customers and facilities.

Strategy and Business Development

• Partner with Sales and Business Development to support growth opportunities within existing and new customer accounts.
• Support contract renewals, expansions, and new program launches.

Leadership and Talent Development

• Lead, mentor, and develop a high-performing leadership team across multiple sites.
• Build succession plans and leadership pipelines.
• Foster a culture of accountability, engagement, and continuous improvement.

Qualifications

Experience:

• 15+ years of progressive leadership experience, including senior executive or general management roles.
• Proven success managing large, multi-site operations with P&L ownership.

Education:

• Bachelor’s degree required; MBA or advanced degree preferred.

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.