Senior Operations & Onboarding Analyst

CVS Health; New Hampshire; Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, and Access/system issues for current employees, with responsibilities spanning staffing, equipment ordering, and reporting. You will collaborate with HR, Talent Acquisition, and IT to ensure seamless onboarding, troubleshooting, and process improvement.

Strong Excel skills and project leadership are essential to meet deadlines. The role focuses on maintaining large employee profiles, vendor coordination, and delivering

Qualifications

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM).
• Proficient in Microsoft Office tools (Word, PowerPoint and Excel).
• Must have proven experience at an intermediate level with Microsoft Excel including Formulas V look-ups.
• Proficient in data collection and data entry.
• Assist and lead projects and work instruction creation/updates.
• Ability to lead individual and/or team projects, diagnose and resolve complex business challenges that may require collaboration with operations or other Shared Service teams.

Responsibilities

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Equipment Ordering, Equipment Returns, Chargeback Process, Reporting)
• Work with all levels of Operational Leadership, Resource Planning team(s), and other business partners to understand Staffing future changes and opportunities which may impact reports, tools, and outcomes.
• Lead and own individual and/or team projects, diagnose and resolve complex business challenges, many will require collaboration with operations and/or other Shared Service teams
• Assist and Lead team for Access Issue Resolution (Ticket Management, Access Troubleshooting, Escalating Access Issues, Coordinating with IAM and IT) Documenting and providing guidance to the team on overall resolution.
• Participate and present on ad hoc, daily, weekly, quarterly meetings with business partners and team with onboarding and hiring related items
• Backup to team for maintaining Employee Profile Information via tracking database and Verint, Training Class Coordination (Equipment Setup, Equipment Troubleshooting, Colleague Start Date Access troubleshooting)

Skills

Customer Service

Onboarding

Data entry

Project leadership

Problem solving

Communication

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Office

Quickbase

Job description

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, and Access/system issues for current employees, with responsibilities spanning staffing, equipment ordering, and reporting. You will collaborate with HR, Talent Acquisition, and IT to ensure seamless onboarding, troubleshooting, and process improvement.

Strong Excel skills and project leadership are essential to meet deadlines. The role focuses on maintaining large employee profiles, vendor coordination, and delivering