Senior Onboarding & Operations Analyst

CVS Health; Colorado; Hybrid; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, Access/system issues for current employees, and Workday functions across Clinical and Government Services. You will manage staffing, equipment orders, and problem resolution with HR, IT, and vendors to ensure smooth onboarding for new hires.

This role requires 3–5 years in customer service and operations, strong Excel skills, and the ability to lead projects and coordinate cross-functional teams.

Qualifications

• 3 to 5 years experience in Customer Service, clinical operations, on-boarding, and/or prior Pharmacy Benefits Management experience (PBM)
• Proficient in Microsoft Office tools (Word, PowerPoint and Excel)
• Must have proven experience at an intermediate level with Microsoft Excel including Formulas V look-ups
• Proficient in data collection and data entry
• Assist and lead projects and work instruction creation/updates.
• Ability to lead individual and/or team projects, diagnose and resolve complex business challenges that may require collaboration with operations or other Shared Service teams.

Responsibilities

• Onboarding/Offboarding Oversight (Colleague Database Maintenance, Equipment Ordering, Equipment Returns, Chargeback Process, Reporting)
• Work with all levels of Operational Leadership and other business partners to understand staffing future changes and opportunities
• Lead and own individual and/or team projects, diagnose and resolve complex business challenges
• Assist and Lead team for Access Issue Resolution (Ticket Management, Access Troubleshooting, Escalating Access Issues)
• Participate in ad hoc, daily, weekly, quarterly meetings with business partners and onboarding items
• Backup to team for maintaining Employee Profile Information via tracking database and Verint, Training Class Coordination (Equipment Setup, Equipment Troubleshooting, Colleague Start Date Access troubleshooting)

Skills

Customer Service

Data entry

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Quickbase

Job description

CVS Health is seeking a Senior Analyst to support Hiring, Onboarding, Access/system issues for current employees, and Workday functions across Clinical and Government Services. You will manage staffing, equipment orders, and problem resolution with HR, IT, and vendors to ensure smooth onboarding for new hires.

This role requires 3–5 years in customer service and operations, strong Excel skills, and the ability to lead projects and coordinate cross-functional teams.