Senior Operations Manager - Parking & Revenue Growth

Socket.dev; Minneapolis (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

SP+, a Metropolis company, is seeking a Senior Facility Manager in Minneapolis, MN to lead operations, client relations and budget management. You will hire, train and supervise staff while ensuring premier service and profitability.

A strong background in customer service, leadership, and compliance with safety policies is required. The role emphasizes revenue optimization, cost control and effective risk management in a fast-paced parking environment with a focus on delivering exceptional,

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage and motivate team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi-task or work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Ability to learn internal computer programs.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.
• License Requirement: Must possess a valid state‑issued driver’s license with a current address and acceptable driving record

Responsibilities

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.
• Identify proper staffing levels and train a team to deliver superior service.
• Supervise employee performance and provide training or disciplinary measures as needed.
• Proactive communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness and aesthetics.
• Assist in revenue optimization through parking rate studies and marketing plans.
• Monitor safety and risk; enforce OSHA compliance and claims handling.

Skills

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Education

Bachelor’s degree in a related field

Tools

Microsoft Word

Excel

Job description

SP+, a Metropolis company, is seeking a Senior Facility Manager in Minneapolis, MN to lead operations, client relations and budget management. You will hire, train and supervise staff while ensuring premier service and profitability.

A strong background in customer service, leadership, and compliance with safety policies is required. The role emphasizes revenue optimization, cost control and effective risk management in a fast-paced parking environment with a focus on delivering exceptional,