Senior Facilities & Operations Leader (Parking)

Metropolis Technologies; Colorado Springs (CO); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+, a Metropolis Company, is seeking a Senior Facility Manager in Colorado Springs to lead daily operations for our parking facilities, drive client relations, and uphold service excellence. You will manage budgets, staffing, safety, and compliance while delivering premier customer service to clients.

The role requires a strong background in hospitality or facility management, budgeting, payroll, and staff development, with a focus on revenue optimization and risk management.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record

Responsibilities

• Deliver premier customer service to our clients.
• Hire ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.
• If you’re someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!
• Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account.
• Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.
• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Skills

Strong customer service

Verbal and written communication

Multi-tasking

Problem solving

Learn internal computer programs

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

Google Docs/Sheets

Job description

SP+, a Metropolis Company, is seeking a Senior Facility Manager in Colorado Springs to lead daily operations for our parking facilities, drive client relations, and uphold service excellence. You will manage budgets, staffing, safety, and compliance while delivering premier customer service to clients.

The role requires a strong background in hospitality or facility management, budgeting, payroll, and staff development, with a focus on revenue optimization and risk management.